These Terms and Conditions govern the sale of products by AZFO LTD trading as LockCAR (“LockCAR”, “we”, “us” or “our”) through lockcar.co.uk (the “Website”). Please read them before placing an order. You must confirm your acceptance at checkout, and we recommend that you save or print a copy.

1. Who We Are

1.1The Website is operated by AZFO LTD, a company registered in England and Wales under company number 14346129, trading as LockCAR.

1.2Registered address: 49 Hough Road, Birmingham, B14 6HL, United Kingdom.

1.3Email: hello@lockcar.co.uk. Telephone / WhatsApp: +44 7300 989091.

2. Definitions

In these Terms and Conditions:

• “Business Customer” means a person or organisation that purchases wholly or mainly for purposes relating to their trade, business, craft or profession, including automotive installers, garages, auto-electricians, dealers and resellers.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Professional Installer Account” means a trade account that we have approved under section 10, applied for at lockcar.co.uk/installer_registration.
• “Trade-Only Product” means a product identified on its product page or at checkout as available only to approved Professional Installer Accounts.
• “Trade Pricing” means prices, discounts or terms offered only to approved Professional Installer Accounts.
• “Installation Activity” means any of the following: (a) connecting the product, or any harness, connector or module supplied with it, to a vehicle or a vehicle power supply; (b) cutting, splicing, soldering, piercing, crimping or extending any wire of the product; (c) removing or breaking any security seal, label or factory-fitted insulation on the product; (d) pairing, registering, coding or configuring the product to a vehicle, key, tag, keypad, mobile app or user account; or (e) updating or altering the product’s firmware or settings.
• “Written Confirmation” means an email from us, or a message through your account, that specifically names the product, the vehicle (make, model, year and, where relevant, engine, gearbox or software version) and the function confirmed. General statements about a vehicle make, model or product family, and conversations by telephone or social media, are not Written Confirmation.

3. Eligibility, Customer Status and Accuracy of Information

3.1You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

3.2You must provide accurate and complete information when registering, applying for an account and ordering, including your name, contact details, billing address and delivery address.

3.3You purchase either as a Consumer or as a Business Customer. Your legal status depends on the actual circumstances of the purchase and on applicable law.

3.4We rely on the information and declarations you give us at registration, in any account application, at checkout and in correspondence. We use them to decide whether to sell to you, which products and prices to offer you, and which parts of these Terms and Conditions apply. We keep a record of them as evidence of the purpose of your purchase.

3.5When you order using a Professional Installer Account, order a Trade-Only Product, receive Trade Pricing, or declare at checkout that you are buying for business purposes, you confirm that:

(a) you are purchasing wholly or mainly for the purposes of your trade, business, craft or profession;

(b) the business details you have supplied are true, complete and up to date; and

(c) you, or the person who will carry out the installation on your behalf, have the competence, tools and information described in clause 10.3.

3.6You must not misrepresent your status, business details, qualifications or experience in order to obtain a Professional Installer Account, Trade Pricing or a Trade-Only Product. If you do, we may cancel any order not yet dispatched, suspend or close your account, decline future orders and pursue any remedy available to us in law, including in respect of losses caused by the misrepresentation.

4. Trade-Only Products and Trade Pricing

4.1We may designate certain products as Trade-Only Products. Trade-Only Products are sold only to approved Professional Installer Accounts, for professional installation, configuration or resale in the course of business. They are not offered for sale to Consumers.

4.2Trade Pricing is available only to approved Professional Installer Accounts and only for business purchases.

4.3Before accepting an order for a Trade-Only Product or at Trade Pricing, we may verify the business details you supplied, for example against Companies House, the VAT register or your business website, and may ask for further evidence. We may decline the order if your details cannot reasonably be verified.

4.4We may require trade orders to be delivered to the business address registered on your account.

4.5If you are a Consumer and would like a Trade-Only Product, please contact us. Where possible, we will refer you to an installer who can supply and fit it for you.

5. Orders and Contract Formation

5.1Product listings, descriptions and prices on the Website are invitations for you to place an order. They are not, by themselves, our acceptance of an order.

5.2When you place an order, you make an offer to purchase the selected products under these Terms and Conditions.

5.3We may acknowledge receipt of your order by email. An acknowledgement does not mean that your order has been accepted.

5.4Unless we expressly agree otherwise in writing, the contract is formed when we send you an order acceptance or dispatch confirmation.

5.5The contract consists of these Terms and Conditions, the product description, the order confirmation, any Written Confirmation, and the declarations you made at registration and checkout.

5.6We may decline or cancel an order before accepting it where reasonably justified. This includes where a product is unavailable, a pricing or listing error has occurred, payment has not been authorised, we reasonably suspect fraud, or we cannot verify business details under clause 4.3. If payment has already been taken for an order we do not fulfil, we will refund it in full.

5.7Please contact us promptly if you notice an error in your order. We cannot guarantee changes once an order has entered processing or dispatch. Business Customers should check their order carefully before placing it, because a business order cannot be cancelled once placed (see section 11).

6. Products, Product Information and Vehicle Compatibility

6.1We take reasonable care to ensure that product descriptions, specifications and images are accurate and up to date. Images are illustrative, and minor differences in appearance or packaging may occur where they do not materially alter the product.

6.2Specifications, supported functions, included accessories and installation requirements are described on the product page or in the accompanying documentation. You should review them before ordering.

6.3Vehicle compatibility information shows the vehicle models on which a product has been used or tested. Compatibility with a model does not mean that every ECU, function, control input or immobilisation method is supported on every model year, trim level, software version or vehicle configuration.

6.4If a particular function is essential to you, for example blocking a specific ECU or gearbox, a particular disarm method or keyless-entry behaviour, you must ask us for a compatibility check before ordering. Please give the vehicle make, model, year, engine, gearbox and the function you need. We will reply in writing.

6.5Unless we have given Written Confirmation for the specific product, vehicle and function, we do not guarantee any particular vehicle-specific blocking function, ECU intervention, immobilisation method, keyless-entry behaviour or installation outcome.

6.6If you are a Consumer, clause 6.5 does not affect your statutory rights where goods do not match their description, or are not fit for a particular purpose that you made known to us and on which it was reasonable for you to rely.

7. Prices and Payment

7.1Prices are shown in pounds sterling (£).

7.2Prices shown to Consumers include VAT. Trade Pricing may be shown excluding VAT, with VAT added at checkout. The total price, including VAT and delivery charges, is shown before you submit your order.

7.3If we discover an obvious pricing error before accepting an order, we will contact you to ask whether you wish to proceed at the correct price or cancel. If we cannot reach you, we may cancel the order and refund any payment taken.

7.4Payment must be made using a method offered at checkout. We may use third-party payment providers to process transactions.

7.5Invoices for business purchases are issued in the business name and VAT number you supply. You are responsible for ensuring these details are correct.

7.6You are responsible for any customs duties, import taxes or other charges imposed in the destination country, unless applicable law or our written agreement provides otherwise.

8. Dispatch and Delivery

8.1We may restrict the sale or delivery of certain products to particular countries or territories. Any restrictions are shown on the Website or at checkout. You are responsible for ensuring that the products may lawfully be purchased, imported and used in your location.

8.2Delivery methods, estimated delivery times and charges are shown at checkout. Unless a different period is agreed, we will deliver within 30 days of accepting your order.

8.3You must provide a complete and accurate delivery address and contact details. If you notice an error, contact us as soon as possible.

8.4If a parcel is returned to us because the address or contact details you supplied were incorrect or incomplete, we will contact you. For Business Customers, we will re-deliver at your cost. For Consumers, we will arrange re-delivery or a refund in accordance with applicable law.

8.5If delivery is delayed, we will keep you informed where reasonably practicable. Your statutory rights relating to late or failed delivery are unaffected.

8.6Risk of loss or damage passes to a Consumer when the Consumer, or a person they nominate other than the carrier, takes physical possession of the goods. Risk passes to a Business Customer when the goods are delivered to the delivery address.

9. Product Use, Installation and Safety

9.1Intended use. LockCAR products are vehicle security and immobilisation products. They must be used in accordance with their product description, installation instructions and applicable law. They must not be installed or used in a way that creates an unreasonable safety risk, compromises roadworthiness, interferes unlawfully with vehicle systems or facilitates unlawful activity.

9.2Professional installation. Many products require specialist automotive electrical knowledge, diagnostic equipment and vehicle-specific configuration. You are responsible for deciding, before you order, whether you have the competence and equipment needed. If you do not, use a suitably qualified automotive installer.

9.3Vehicle-specific configuration. Products may require vehicle scanning, signal identification, configuration and testing. Available signals and functions vary between vehicles, model years, software versions and equipment. Unless covered by Written Confirmation, buying a product does not guarantee that a particular function can be blocked, controlled or configured in a particular way.

9.4Installer responsibility. The person carrying out an installation is responsible for:

(a) assessing the vehicle and confirming it is suitable for the intended installation;

(b) reading and following the product documentation before starting;

(c) using appropriate tools, wiring diagrams, diagnostic procedures and installation methods;

(d) making wiring, connections, configuration and testing safe;

(e) checking afterwards that the vehicle starts, runs, stops and operates normally, and that the product behaves as intended; and

(f) complying with applicable laws, technical requirements and safety standards.

No installer should assume that a function is supported because it exists on another vehicle or is supported by another manufacturer’s product.

9.5Technical support. We provide the documentation available for each product. Any technical guidance we give is based on the information you supply and is intended to assist a competent installer. It does not replace installation competence and does not transfer responsibility for the installation to us. Unless agreed in writing, a sale does not include on-site installation, vehicle-specific engineering, a guaranteed installation time or unlimited remote assistance.

9.6Damage and misuse. Subject to applicable law, we are not responsible for loss or damage caused by incorrect installation, misuse, unauthorised modification, failure to follow the supplied instructions or use outside the product’s stated specifications. This does not remove any remedy available where the product itself is defective, misdescribed or otherwise fails to conform to the contract.

10. Professional Installer Programme

10.1Purpose. The Professional Installer Programme is for automotive installers and businesses that buy products for professional installation, configuration or resale in the ordinary course of business.

10.2Applications. When applying, you must provide your trading name; your company number (for a limited company) or sole-trader details; your VAT number, if registered; your trading address, business email and telephone number; a website or business social media profile, if you have one; and a short description of your installation work and experience. We may verify these details and ask for further evidence.

10.3Competence declaration. By applying, and each time you order through your account, you confirm that you, or the installers you employ or instruct:

(a) have practical experience installing vehicle immobilisers, alarms, trackers or similar aftermarket vehicle electronics;

(b) understand vehicle CAN, LIN and analogue (ADC) signals, as applicable to the product;

(c) have the tools needed, including a multimeter, access to vehicle wiring information and, where required, diagnostic equipment; and

(d) will read the product documentation before starting the installation.

10.4Reliance. We approve accounts, offer Trade Pricing and supply Trade-Only Products on the basis of the declarations in clauses 3.5 and 10.3. Lack of experience, tools, information or time is therefore your responsibility and is not a ground for a return, refund or claim against us. Section 13 still applies to goods that are genuinely faulty, incorrectly supplied or misdescribed.

10.5Compatibility checks. Before ordering or installing a product for a particular vehicle, review the product description, documentation and stated limitations. If a particular function or configuration is essential to the job, obtain Written Confirmation before you order.

10.6Training and support. An account does not include formal training, certification, on-site support or vehicle-specific engineering unless agreed in a separate written agreement.

10.7Resale. If you resell or fit products for your own customers, you are responsible to them for any rights they have against you. We have no contract with your customers, and their requests for returns or refunds must be directed to you.

10.8Suspension and withdrawal. We may decline an application, or suspend or withdraw an account, where reasonably justified. This includes where information supplied is inaccurate, a declaration is untrue, or the account is used to buy on behalf of Consumers who will install products themselves. This does not affect contracts already formed.

11. Business Purchases – No Cancellation or Returns

11.1The statutory 14-day right to cancel distance contracts applies only to Consumers. Business Customers have no right to cancel a contract or return goods except as set out in this section, in section 13, or as required by law.

11.2No cancellation once ordered. Once a Business Customer has placed an order, the order cannot be cancelled and the goods cannot be returned for a refund, credit note or exchange. The only exception is goods that are faulty, incorrectly supplied or misdescribed, which are dealt with under section 13.

11.3Accordingly, no return is accepted, and no refund is due, because a Business Customer:

(a) has changed their mind or ordered the wrong product;

(b) no longer needs the product, or their own customer has cancelled the job;

(c) has decided not to carry out the installation;

(d) lacks the experience, tools, time or information needed to install or configure the product;

(e) cannot achieve a vehicle function that was not covered by Written Confirmation; or

(f) has damaged the product or the vehicle during installation.

11.4An inability to install or configure a product does not, by itself, show that the product is defective or fails to conform to the contract.

11.5Goods sent back by a Business Customer without a return authorisation number issued under section 13 will not be accepted. We will send them back to you at your cost, or hold them for collection for 30 days.

11.6Nothing in this section excludes any remedy available in law for goods that are defective, incorrectly supplied or misdescribed. Those claims are dealt with under section 13.

12. Consumer Purchases – Cancellation, Deductions and Refunds

12.1This section applies only if you are a Consumer. Your statutory rights are not affected.

12.2Right to cancel. For distance contracts, you may cancel within 14 days from the day you, or a person you nominate other than the carrier, receive the goods. If an order contains several items delivered separately, the period runs from receipt of the last item.

12.3Exceptions. The right to cancel does not apply to goods made to your specifications or clearly personalised, or in the other cases set out in regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.4How to cancel. To cancel, email us a clear statement of your decision at hello@lockcar.co.uk before the cancellation period expires. Please include your order number, the product, the date you received it, and your name and address. You may use the model cancellation form below, but you do not have to. You may also write to us by post at the address in section 1. We will reply by email to acknowledge your cancellation and to send you the return address and instructions.

12.5Handling the goods and deduction for loss in value. During the cancellation period you may handle the goods only as you would in a shop: you may unpack them and inspect the unit, its harnesses, accessories and documentation. If that is all you have done, you will receive a full refund under clause 12.7. Any Installation Activity, as defined in section 2, goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. A product that has been connected to a vehicle, had its wiring altered, had its seal broken, or been paired or configured cannot be resold as new.

12.6Returning the goods. You must send the goods back without undue delay, and no later than 14 days after telling us you are cancelling. Please send them to the return address we give you by email. You must pay the direct cost of returning the goods. Please return them complete, with all harnesses, accessories and documentation, using a tracked and insured service.

12.7Refunds. We will refund the price and standard delivery charge, less any deduction under clause 12.5, without undue delay and within 14 days of receiving the goods back or, if earlier, receiving evidence that you have sent them. If you chose a more expensive delivery method, we will refund only the cost of our least expensive standard delivery. We will refund using your original payment method and will not charge you a fee for the refund.

12.8Trade-Only Products bought by a Consumer. Trade-Only Products are not offered to Consumers. If you are a Consumer and nevertheless buy one, your statutory rights apply as the law requires. Clause 12.5 applies to any Installation Activity, and clause 3.6 applies to any misrepresentation.

13. Faulty, Incorrect or Misdescribed Goods – Claims Procedure

13.1Reporting a problem. If you believe a product is faulty, incorrect or does not match its description, contact us promptly with:

(a) your order number and the product serial number;

(b) a description of the problem;

(c) the vehicle make, model, year, engine and gearbox; and

(d) where reasonably possible, photographs of the installation (power, ground and signal connection points) and any app screens or indications shown by the product.

13.2Diagnosis. We may ask you to carry out simple checks with our guidance before a return, so that installation or configuration issues can be identified. Please do not send goods back without a return authorisation number.

13.3Remedies. If a product is faulty, incorrectly supplied or misdescribed, we will provide the remedy that applies under the contract and the law, such as repair, replacement, price reduction or refund. For Consumers, these remedies are those under the Consumer Rights Act 2015, and we will pay the reasonable cost of returning faulty goods.

13.4What is not a fault. A problem caused after delivery by incorrect installation, incorrect wiring, connection to the wrong signal, over-voltage, short circuit, water ingress, physical damage, unauthorised modification or use with a vehicle function not covered by Written Confirmation is not a defect in the product.

13.5No fault found – Business Customers. If a Business Customer returns a product as faulty and our testing shows that it is free from defects and conforms to the contract, we will send it back. The Business Customer must pay a testing fee of £38.50 and the return delivery charge. We will tell you the fee before you send the product.

13.6No fault found – Consumers. If a Consumer returns a product as faulty and our testing shows it is free from defects, we will explain our findings and return the product. We will not charge a Consumer a testing fee except where the law allows it and you have agreed to it in advance.

14. Limitation of Liability

14.1Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

14.2Consumers. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable. If you use a product for business purposes, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

14.3Business Customers. Subject to clause 14.1:

(a) we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or opportunity, whether direct or indirect;

(b) we are not liable for installation or removal labour, vehicle downtime, replacement vehicle costs, or claims made against you by your own customers, unless we have agreed otherwise in writing;

(c) we are not liable for loss arising from incorrect installation, failure to follow the product documentation, or use of a vehicle function not covered by Written Confirmation; and

(d) our total liability in connection with any order is limited to the price paid for the products in that order.

14.4The limits in clause 14.3 reflect the price of the products, the fact that installation is carried out by the Business Customer and not by us, and the availability of insurance to the Business Customer. They apply to the extent they are reasonable under the Unfair Contract Terms Act 1977.

14.5Nothing in this section removes any remedy for goods that are defective, incorrectly supplied or do not conform to the contract, as set out in section 13.

15. Suspension or Termination of Accounts

15.1We may suspend or close a LockCAR account where reasonably justified, including for suspected fraud, misuse of the Website, material misrepresentation or breach of these Terms and Conditions.

15.2Where reasonably practicable, we will give notice and an opportunity to address the issue first, unless immediate action is needed for security, legal compliance or the protection of our business or customers.

15.3Suspending or closing an account does not cancel an existing contract or remove rights and obligations that have already arisen.

16. Communications and Notices

16.1We may communicate with you by email or through your account. You are responsible for keeping your contact details up to date.

16.2Notices about an order, cancellation, return or complaint should be sent to the contact details in section 1. We may send notices to the email or postal address you gave with your order or account.

16.3Please contact us promptly if you believe an order confirmation, dispatch notification or other important communication has not reached you.

17. Transfer of Rights

17.1You may not transfer your rights or obligations under a contract without our prior written agreement, except where permitted by law.

17.2We may transfer our rights or obligations under a contract where this does not unlawfully affect your rights.

18. Events Outside Our Reasonable Control

18.1We are not responsible for delay or failure to perform caused by events outside our reasonable control, such as severe weather, natural disasters, war, terrorism, civil unrest, government restrictions, industrial disputes, major transport disruption or failure of communications or supply networks.

18.2We will take reasonable steps to reduce the effects of such an event and resume performance as soon as reasonably possible. This section does not remove your statutory rights relating to delivery or cancellation.

19. General

19.1Entire agreement. The contract consists of the documents listed in clause 5.5. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

19.2Changes. We may update these Terms and Conditions from time to time. The version in force when you place an order applies to that order, unless a change is required by law.

19.3Severability. If any provision is found invalid or unenforceable, the remaining provisions continue to apply.

19.4No waiver. A delay in enforcing a provision does not waive it.

19.5Third parties. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

19.6Mandatory rights. Where these Terms and Conditions conflict with a mandatory legal right, the mandatory right prevails to the extent of the conflict.

20. Contact Details

21. Governing Law and Jurisdiction

21.1These Terms and Conditions and any contract between you and us are governed by the law of England and Wales.

21.2The courts of England and Wales have jurisdiction over any dispute. If you are a Consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the protection of any mandatory consumer law that applies where you live.

Cancellation Information for Consumers

This notice applies only to Consumers. It does not apply to Business Customers, whose orders cannot be cancelled once placed (see section 11).

Right to cancel. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a person you nominate other than the carrier, acquire physical possession of the goods. For several goods ordered together and delivered separately, it expires 14 days after you receive the last item.

How to cancel. To cancel, inform us of your decision by a clear statement sent by email to hello@lockcar.co.uk. You may also send a letter by post to AZFO LTD trading as LockCAR, 49 Hough Road, Birmingham, B14 6HL, United Kingdom. You may use the model cancellation form below, but it is not obligatory. To meet the deadline, it is enough to send your notice before the cancellation period expires. We will reply by email to acknowledge your cancellation and to give you the return address.

Effects of cancellation.

• We will reimburse all payments received from you, including the cost of standard delivery, less any deduction for loss in value described below. We will not refund extra costs from choosing a delivery method more expensive than our least expensive standard delivery.
• We will reimburse you within 14 days of receiving the goods back or, if earlier, receiving evidence that you have sent them back. We will use your original payment method and you will not pay any fee for the reimbursement.
• You must send the goods back, to the return address we give you by email, within 14 days of telling us you are cancelling.
• You will have to bear the direct cost of returning the goods.
• You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Connecting the product to a vehicle, altering its wiring, breaking its seal, or pairing or configuring it goes beyond that handling. In that case we will deduct 80% of the price of that product from your refund, or the actual loss in value if that is lower (see clause 12.5).

Model cancellation form

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