Privacy & Cookies

We are committed to protecting your privacy and take our responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy when using LOCKCAR products, services, and website.

Please read this policy carefully, as we will ask you to give your express agreement to its terms (for example, by ticking the appropriate box on our website).

1. Introduction
1.1 This website: lockcar.co.uk (“the Site”) is operated by AZFO LTD (UK company number: 14346129) of 49 Hough Road, Birmingham, England, B14 6HL and referred to throughout this Privacy Policy as “we”, “us”, or “LOCKCAR”.

1.2 You can contact us:
(a) by post, to the postal address given above;
(b) by email, using the email address published on the Site.

2. Amendments
2.1 We may update this policy from time to time by publishing a new version on our website.

2.2 You should check this page occasionally to ensure you are happy with any changes.

2.3 We may notify you of significant changes by email or other contact details we hold for you.

3. How we use your personal data
3.1 This section explains:
categories of personal data we process;
purposes of processing;
legal bases for processing.

3.2 Usage Data
We may process data about your use of our website and LOCKCAR services (“usage data”), including:
IP address
geographical location
browser type and version
operating system
referral source
visit duration
page views and navigation paths
interaction with LOCKCAR platform features
This data is used to analyse website performance, improve user experience, and enhance security services.

3.3 Account Data
We may process:
name
email address
account login information
This data is used to:
operate LOCKCAR services
maintain system security
manage accounts
communicate with users.

3.4 Customer & Service Data
We may process personal data provided when purchasing LOCKCAR products or subscribing to services. This may include installation details, vehicle-related information necessary for service activation, and customer communication preferences.
We may use this data for marketing communications, including email updates and service notifications.

3.5 Enquiry Data
Information submitted through contact forms or enquiries may be processed to:
respond to requests,
provide quotations,
offer relevant LOCKCAR products or services.
Legal basis: consent.

3.6 Transaction Data
Transaction data relating to purchases may be processed to:
supply products and services,
maintain financial records,
handle payments, refunds, and support enquiries.

3.7 Legal Claims
We may process personal data where necessary for establishing, exercising, or defending legal claims.
Legal basis: legitimate interests.

3.8 Business Administration
We may process personal data for:
insurance and risk management,
professional advice,
website administration,
performance of contracts with customers.

3.9 Legal Compliance
We may process personal data where required to comply with legal obligations.

4. Providing your personal data to others
4.1 We may disclose personal data within our group of companies where necessary for the purposes outlined in this policy.

4.2 We may share data with insurers or professional advisers where required for risk management or legal purposes.

4.3 Financial transactions may be handled by third-party payment providers. Transaction data will only be shared where necessary for payment processing and related support.

5. Retaining and deleting personal data
5.1 This section explains how we retain and delete personal data in compliance with legal obligations.

5.2 Personal data will not be retained longer than necessary.

5.3 We retain personal data:
during the duration of our contract with you;
for up to six years afterwards for legal compliance;
longer where required for marketing purposes (until consent is withdrawn).

5.4 Retention periods may vary depending on operational or legal requirements.

5.5 You may unsubscribe from marketing communications at any time via the unsubscribe link.

6. Your rights
Under UK data protection law, you have the right to:
access your data;
correct inaccurate data;
request deletion;
restrict processing;
object to processing;
data portability;
lodge a complaint with a supervisory authority;
withdraw consent at any time.
You may exercise your rights by contacting us via email.

7. About cookies
A cookie is a file containing an identifier stored by your browser. Cookies help us recognise users and improve LOCKCAR website functionality and security.
Cookies do not usually directly identify users but may be linked to stored account information.

8. Cookies that we use
We use cookies for:
authentication and account security;
website personalisation;
fraud prevention and system protection;
advertising relevance;
analytics and performance monitoring;
storing cookie consent preferences.

9. Cookies used by service providers
Third-party providers such as Google Analytics and advertising platforms may place cookies when you visit our website.
Third-party websites linked from our Site may also use their own cookies, which we do not control.

10. Managing cookies
Most browsers allow you to block or delete cookies. Instructions vary depending on your browser.
Blocking cookies may affect certain features and functionality of the LOCKCAR website.